Last updated: 09-Sep-2025

This Privacy Policy applies to all personal information collected by The 9 Within (referred to as "we", "us", or "our") via our website: www.the9within.com ("Website").

Business name: The 9 Within
ABN: 44516409480
Email: hello@the9within.com

1. What Information Do We Collect?

We may collect:

Your name, email address, phone number, and other contact details
Information submitted via forms, purchases, sign-ups, and interactions
Login details (email and password)
Payment details (e.g., credit card information, billing address)
Communications, feedback, reviews, and testimonials
Technical data such as IP address, browser type, device info, and traffic source
Sensitive information only with your consent (e.g., health or belief-related data)

2. How Do We Collect Information?

We collect information when you:

Use the Website or make a purchase
Submit information via forms or surveys
Communicate with us directly

We also collect data automatically via cookies and third-party tools like analytics or marketing services. You may disable cookies in your browser settings. We may use third-party tools and services, such as Wix, Google Analytics, Mailchimp.) that collect and process your data under their own privacy policies.

3. Why Do We Collect Your Information?

We collect personal information to:

Deliver products, programs, and services to you
Improve our Website, offerings, and customer service
Communicate updates, marketing, and promotions
Process payments and manage transactions
Operate within legal and regulatory obligations

You may receive direct marketing communications from us. You can opt out of these at any time via the unsubscribe link or by contacting us directly.

4. Cookies Policy

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalize content.

Types of cookies we use may include:

Essential cookies: Required for core functionality (e.g., cart or login access)
Performance cookies: Help us understand how users interact with our Website
Functional cookies: Store preferences and settings to enhance your experience
Marketing cookies: Provide you with tailored ads and content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your experience on the Website.

5. Storage, Access, and Security

We take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

Data is stored securely and only accessible by authorised personnel
Personal information is typically kept for up to 7 years to meet business and legal obligations
You may request access to your personal data, correction of inaccurate information, or deletion by contacting us at hello@the9within.com

6. Complaints

If you have a complaint about how we manage your personal information, please contact:

Donna Woodrow
hello@the9within.com

We will investigate your concern and respond promptly. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Overseas Data Transfers

Your information may be transferred or stored outside Australia (e.g., cloud-based platforms). If data is stored in a country with comparable data protection laws, we rely on those frameworks. For countries without similar laws, we take steps to ensure your data is protected, such as contractual agreements with third-party providers.

8. GDPR (European Users)

This Website is not specifically directed at users in the European Union (EU). However, if your data is collected while you are in the EU, we will take reasonable steps to comply with the General Data Protection Regulation (GDPR).

This may include:

Access to your personal data
Correction or deletion of data
Objection to or restriction of data processing

9. Updates to This Policy

This Privacy Policy may be updated periodically. When changes are made, we will revise the “Last updated” date above. Significant changes will be communicated to users where appropriate.

10. Contact Us

For all privacy-related queries, contact:
📧 hello@the9within.com